Refund policy

RETURNS, REFUNDS AND CANCELLATIONS

At Aus Native Tubestock, we take great care in growing healthy, quality Australian native plants.

Due to the perishable nature of live plants, we do not accept returns or offer refunds for change of mind.

Every plant is unique. Minor variations in size, colour and appearance are a natural characteristic of living plants. Images on our website are intended as a guide only. Such natural variations do not, on their own, constitute a reason for a refund or replacement.

Please ensure someone is available to receive your plants as soon as possible after delivery, as we cannot be responsible for damage caused by delays once the parcel has been delivered.

If your order arrives damaged, incorrect or in poor condition, please contact us within 24 hours of delivery. Please include your order number and clear photographs of the plants and packaging so we can assess the issue. Please leave the plants in their original packaging until we have assessed your claim.

Where appropriate we will offer a replacement, store credit or refund.

We guarantee that your plants will be healthy and in good condition when they leave our nursery. Once delivered, ongoing care and growing conditions are the responsibility of the purchaser. As live plants are perishable products, we cannot offer refunds or replacements for losses resulting from incorrect planting, watering, weather conditions, neglect or other circumstances beyond our control.

ORDER CANCELLATIONS

Orders may be cancelled before they have been packed and dispatched.

Once an order has been shipped cancellations are no longer possible.

If you need to cancel an order please contact us as soon as possible.

Sales@Ausnativetubestock.com.au

 

 

Your rights under the Australian Consumer Law remain unaffected.